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FREQUETNLY ASKED QUESTIONS
WHY DOESN'T MY PRINT LOOK LIKE IT DOES ON SCREEN?
The short and least technical answer is that you are comparing apples (your computer monitor, back lit LED pixel based color) to oranges (your print, reflective color on your chosen media). Computer monitors today are capable of producing billions of colors (the gamut or color range) through LED technology that is constantly improving. Printing technology and media or substrate formulations differ among manufacturers and are, simply put, incapable of reproducing a reflective color gamut as wide or large as computer monitors and televisions.
Additionally, the gamuts among media types differ as do the white points, contrast ratios, and black points. Metal prints and metallic paper prints tend to look cooler than a print on a luster or semi-matte photo paper. And prints on matte fine art media may look different from one to the other depending on the gamut and white point; some are warmer (natural tones) while others are brighter white. Your own monitor color calibration, brightness (luminance), and contrast ratio may also affect the differences you notice from screen to print.
WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact us with your order number for further instructions.
Can I cancel my order?
All print sales are final. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a replacement due to shipping damage or if you believe there is an issue in production, please contact us here.
Who to contact?
You can reach out at any time sending us a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages as I am constantly posting about new work!
